How to send something back and when you get your money.
Most items can be returned within 7 days of delivery, provided they are unused, in their original packaging, and with all tags and accessories intact.
Pierced jewellery such as earrings and nose pins cannot be returned once the sealed packaging is opened, for hygiene reasons. Personalised or made-to-order pieces, and anything marked non-returnable on its product page, are also excluded.
If something arrives damaged, defective or simply wrong, open a support ticket within 48 hours of delivery with photos. We arrange a free pickup and a full refund or replacement.
Open the order from your orders page and choose "Request a refund". Tell us what happened and our team reviews it — you will get an email either way.
Approved refunds are sent back to the original payment method. Banks typically take 5–7 working days to post the credit; UPI is often quicker.
For a cancelled order that was already paid, the refund is filed automatically as soon as the cancellation is accepted.
You can cancel free of charge any time before the order is dispatched, from the order page.